Customer Service Representative with Portuguese and Spanish

Oferta pracy z dnia: 2019/11/08
Oferta ważna do dnia: 2019/12/08
Pracodawca: ManpowerGroup Sp. z o.o.
Miejsce pracy: Kraków
Numer referencyjny: CSRP/037/DEN
Rodzaj pracy: Stała
Forma zatrudnienia: Umowa o pracę

Manpower (certificate nr 412) is the global leader in HR solutions in the field of temporary employment and permanent recruitment. The company is part of ManpowerGroup, leader in innovative solutions for the global labor market. Manpower creates and delivers high-impact solutions that help customers worldwide achieve business goals and enhance their competitiveness.
Customer Service Representative with Portuguese and Spanish

Key responsibilities:

  • receiving, processing and responding to customer queries and orders (sent electronically, by phone or via the internal IT system)
  • provide necessary information on product availability, prices and delivery schedules
  • suggesting tailored solutions and products for customers
  • serves as a communication link between clients and the rest of the organization to ensure rapid response
  • monitoring supply, responding to problem situations and taking action to accelerate delivery
  • supporting other team members in their work, transferring knowledge, training junior employees of the department

Qualifications and education:

  • fluent Spanish and Portuguese (Portuguese)
  • communicative English
  • degree in economics, communication and social sciences – is a plus

Skills / experience / knowledge:

  • strong customer focus, willingness to support the customer and tailoring solutions
  • experience in customer service environments; sales / marketing – is a plus.
  • professional attitude to everyday professional duties, meticulousness; developed communication skills and willingness to work in a group
  • good operational knowledge of SAP, SFA and CRM tools

What we offer you:

  • career development in a multinational and dynamic environment
  • stable employment – permanent job contract
  • attractive salary
  • additional set of benefits – Multisport Card, Private medical health care, Life insurance
  • very good location – Cracow City Center
Permanent employment offer.