IT Support Specialist

Ogłoszenie nieaktualne!
Pracodawca: HRK S.A.
Miejsce pracy: Kraków / Warszawa
Numer referencyjny: IZA/IZA/2017/2/7
Rodzaj pracy: Stała
Forma zatrudnienia: Umowa o pracę

Opis firmy

For our Client, international well-known organization from the IT sector, we are looking for motivated candidates for the newly created position of: 

Obowiązki

Responsibilities:

  • Help ensure a high level of customer satisfaction through ownership, resolution and appropriate escalation of issues and trouble tickets; maintain proactive and timely communication with customers via multiple mediums (voice, tickets, email, IM, walk-ups).
  • Manage small projects and provide technical leadership to junior Helpdesk technicians.
  • Act as strong technical resource and senior escalation point for multiple technologies, including Mac and Linux desktop systems.
  • Develop tools to improve helpdesk efficiency and productivity.
  • Develop and document processes and procedures for improving efficiencies and decreasing response times.
  • Ability to work independently as well as part of a global team.

Kwalifikacje

Desired qualifications:

  • High level of competence with Mac OS and Ubuntu Linux operating systems.
  • Knowledge of packaging, scripting and automation.
  • Strong knowledge of networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching).
  • Strong knowledge of Microsoft Active Directory.
  • Extensive experience as a customer advocate and technical lead as part of a global Help Desk staff.
  • Experience with remote support solutions, i.e. Bomgar, WebEx Support.
  • Experience with RemedyForce/BMC RemedyForce.
  • Ability to manage multiple tasks with minimal supervision.
  • Experience maintaining Linux operating systems, hardware and packages. 

Oferta

About the position:
  • As part of the Enterprise Infrastructure Services group, you will work closely with a geographically dispersed team of Helpdesk administrators and specialists who support  global corporate user community and provide support to other Enterprise Systems groups.