Technical Support Engineer

Ogłoszenie nieaktualne!
Pracodawca: ManpowerGroup Sp. z o.o.
Miejsce pracy: Kraków
Rodzaj pracy: Stała
Forma zatrudnienia: Umowa o pracę

ObowiązkiResponsibilities:

  • Act as a technical focal point for network problem resolution
  • Troubleshoot and resolve customer network problems across a broad range of technologies
  • Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues
  • Technical Escalation point of contact for moderate to complex network issues
  • Provide problem Root Cause Analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions
  • Provide Software Referrals to address critical problems identified across install base
  • Review and analyze trends in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter
  • Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations
  • Occasional business travels are required (EMEAR, APAC, US)
  • Successfully manage customer relationship
  • Support service delivery on accounts under his/her responsibility
  • Generate reusable Intellectual Capital in the form of standard customer deliverables
  • Question the way of working and suggest improvements
  • Provide remote or onsite deployment support
  • When appropriate act as Lead Engineer for other department when driving customer's escalated or reoccurring reactive issues to resolution

WymaganiaQualifications:

  • Typically requires university degree equivalent plus 5+ years of experience in network engineering or telecommunications support environment
  • Advanced knowledge of Routing and Switching
  • Good knowledge of one: Data Center, Wireless, Security, Voice
  • Effective Troubleshooting and Analytical skills
  • Ability to communicate effectively in English both verbally and in writing
  • High interpersonal skills, very good presentation skills (to technical and non-technical audience)
  • CCNA / CCNP or knowledge equivalent

Desired Skills:

  • Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunication or equivalent)
  • Experience in designing, deploying or supporting Cisco Solutions
  • Operation and configuration of Cisco's data center and network devices (e.g. Nexus, Catalyst routers, switches, Load Balancers, Storage Networks, Application Optimizers, UCS Server technologies, and VMWare Virtualization)

OferujemyWhat we offer

  • Attractive Salary based on B2B contract or contract of employment
  • Private Healthcare (Medicover) and MultiSport Card
  • Access to an e-learning platform
  • Internal trainings, coaching and mentoring
  • Possibility of changing position, department, gaining new knowledge and experience
  • Healthy, comfortable and challenging environment
  • Working in modern office